Site Terms & Conditions
Camp-Zero Contact Information back to top
3105 Riverport Tech Center Drive
Marylend Heights, MO 63043
Hours of Operation: Monday-Friday: 8:30am to 5pm (CST)
Secure Payment Information back to top
All Camp-Zero.com transactions are encrypted using Secure Socket Layer (SSL) technology to insure our customers' privacy; and we will never sell, trade or loan any customer information to a third party.
We accept PayPal, MasterCard, Visa, American Express and Discover.
If you wish to pay by check, please make all checks, money orders or wire transfers payable to: Camp-Zero
Mail checks or Money Orders to:
Attn: Camp-Zero Order Department
3105 Riverport Tech Center Drive
Maryland Heights, MO 63043
Order Approval Procedure for Checks, Money Orders or Wire Transfers: All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft.
Order Changes or Cancellations back to top
Camp-Zero.com will make every effort to accommodate your requests if made in a timely matter, however we must first check with the manufacturer to make sure your order has not yet shipped and can still be changed. **PLEASE NOTE: On Backordered Items, the factories give us an an estimated date when they expect the backordered item to be in stock. In many cases these backordered items arrive and ship sooner than their estimated available date, so it is imperative if you should decide to cancel an item that has been backordered, that you contact us first to make sure the item has not already shipped. We will then contact the factory to cancel your order. If we find your order has already shipped, then we are sorry but we will not be able to make any changes in your behalf. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund along with a manufacturer restocking fee of 15% and a 5% handling charge for orders that are canceled after they have already shipped. U-Sav.com reserves the right to refuse or cancel any order.
Shipping & Delivery back to top
BEFORE YOU ACCEPT YOUR PACKAGE
Please take a moment to inspect the condition of your shipment. Should any carton have visible damage, please inspect to see if the product inside is damaged. Only if the product inside is damaged, refuse to take delivery from the driver for the damaged item(s) and make a notation on the shipping document of the item(s) refused. Then contact us at 1-(636) 600-1895, and a replacement order will be promptly shipped out for the damaged item(s).
If you do not see any damage to the carton, carefully open your new item. Please take care to keep this box in good condition, as sometimes concealed damage can occur and you may need to return your item for a replacement. Please note that all damages must be reported within 10 days of receiving your item. Also make sure the original boxes are not discarded until you are sure the merchandise is ok.
We ship only to the continental United States, and we reserve the right to refuse any orders. Most shipments under 130 lbs. are sent by FedEx or UPS and delivered to your home or office. Oversize shipments, or shipments over 130 lbs. usually require the use of a Common Carrier and are typically curbside delivery only and you will be responsible for moving the product into your home.
If you order larger items, your order will most likely show up on a large freight truck with curbside delivery and you will be required to unload or assist in unloading your order to prevent any damage to your merchandise. It is your responsibility to make sure a freight truck has access to your home.
OPTIONAL: Since some of our customers have requested Lift Gate Service. We have made this service available at an additional charge. With a lift gate, the truck can pull as close as possible and lower your product to the ground.
Sales Tax: Orders shipped to Missouri must add 8.425% state tax to total purchase amount (this will be calculated for you at checkout).
Before you sign for delivery, be sure to count the number of pieces your are receiving and make sure they match the number of pieces listed on the bill of lading. I'm sorry but we cannot be responsible for any missing items if not reported within 24 hours of signing for your shipment.
Visible shipping damages need to be reported immediately. If you see physical damage to the carton, please show it to the delivery person, and ask permission to open and inspect the package before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT! Simply inform the driver that you are refusing delivery and contact us at once to make a report, so we can have a replacement shipped to you immediately.
PLEASE NOTE: If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet it allows the carrier to know that possible damage may have occurred before you took possession of it.
Please contact us at 1-(636) 600-1895 . Since most freight damage claims need to be reported to the shipper within 24 hours of delivery in order to receive reimbursement from the freight company, Camp-Zero.com cannot be held responsible for any damages reported after 24 hours. An exception to this would be if you were to discover concealed damage. In this case simply call us and we will try to help.
PLEASE NOTE: Rejected deliveries for reasons other than visible damage or shipments that are not deliverable are considered to be non-defective returns. Shipping charges (both to you and back to the factory) will be deducted from your refund along with up to a 30% restocking fee and a 5% handling charge for orders that are canceled after shipping out to you. It is extremely important that you give us a "good" phone number when you place your order where you can be contacted, because if your shipment goes by LTL or common carrier, they may call that number to arrange for delivery. If they cannot reach you after several attempts and you do not return their calls regarding delivery, your shipment will be returned to the factory and you will be responsible for all extra charges incurred, plus the restocking fee and handling charge.
Product Returns back to top
**IMPORTANT** ALL RETURNS NEED TO BE RETURNED TO WHERE YOUR PRODUCT WAS ORIGINALLY PURCHASED.
Camp-Zero will NOT ACCEPT any returns from customers who did not purchase directly from Camp-Zero.com.
DO NOT SHIP MERCHANDISE TO Camp-Zero.com without a RA number.
Return requests will be accepted up until 14 days after your receipt of the merchandise.
Non-defective return requests will be accepted up until 14 days after your receipt of the merchandise. These items must be packed in the original unopened carton. Refunds on non-defective items will equal the purchase price minus the restocking fee of up to 15% minus the actual shipping charges that we paid for delivery to you and a 5% handling charge. These "real" shipping costs are deducted from refunds for non-defective returns, even if your item said prepaid freight, we still paid the shipping to get the item to you. All returns must be sent back to us Freight Prepaid. Collect shipments will be refused and returned to you. (This does not apply in the event of damaged merchandise - please read Before you sign for delivery for further explanation.)
Be sure to use a shipping service that provides a tracking number, and sufficient insurance to cover the package in case it is lost. We cannot be responsible for lost or damaged return shipments.
All items must be returned in "like new" condition including, original packaging and packaging materials, all cartons, documentation, warranty materials and registration cards. Do not deface or write on the items exterior package. The returned items must be returned to the factory freight prepaid and fully insured and properly packed. Any damage or loss that occurs in transit is you and your freight company's responsibility.
To return an item please call Camp-Zero at (636) 600-1895, and request a Return Authorization number and shipping instructions.
Return merchandise will not be accepted without an RA number being issued. Shipping instructions will then be provided. Your RA number must be highly visible on the outside label of your return package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Refunds will not be made on merchandise that is fully or partially assembled.
Unauthorized returns without an RA number will be returned to the customer freight collect.
Authorized returns will be credited at full cost less a restocking fee of 15%, in addition to the original Shipping charges and a 5% handling charge.
Warranty Information back to top
CAMP-ZERO LIMITED WARRANTY: Camp-Zero warrants all products to be free from defects in material or
workmanship under normal use and conditions for the period of 5 years, from the original purchase date shown on the
receipt, for all hard-sided coolers, and 3 years for all soft-sided coolers and storage bags. This warranty is valid
for the original purchaser and is not transferable.
All warranty claims must be submitted with a copy of your original receipt as Proof of Purchase.
The Camp-Zero Warranty is expressly in lieu of all other warranties expressed or implied including the warranties of merchantability and fitness for a particular purpose and of all other obligations or liabilities on Camp-Zeros part. Camp-Zero and its parent company Discover Home Products neither assumes nor authorizes any other person to assume for it, any other liability in connection with the sale of any products supplied by Camp-Zero or its parent company Discover Home Products. Categories covered by this warranty include but are not limited too hard sided coolers, soft-sided coolers & accessories.
This product warranty shall not apply to any product or any part thereof, which has been subject to accident, negligence, weather related, alteration, abuse, or misuse. Camp-Zero and Discover Home Products makes no warranty whatsoever in respect to accessories or parts not supplied by us. Normal use including chips, scratches, abrasions, discolorations and fading due to usage or exposure to sunlight is not covered by the Camp-Zero limited warranty. Any damage that is determined to be caused by misuse, neglect, product alterations or any repairs to the original product will not be covered by this warranty. Camp-Zero nor its parent Discover Home Products is not responsible for any incidental or consequential damages, which may arise out of the purchase or use. Product liability for any breach of this warranty shall be at the discretion of Camp-Zero and limited to repair or replacement of the defective product.
Proof of purchase will be required for any warranty claims.
Please send an email to info@Camp-Zero.com and attach a copy of your original receipt as proof-of-purchase. Also, include a detailed description relating to the defect and attach any images of the defect. Warranty claims are subject to additional costs and are assessed by the warranty claim department at time of request. All warranty returns must have a return authorization number (RA#). Any product returned to us without an authorized RA number will be refused and returned to you. Please allow 3-5 days for a response to your submitted warranty claim. Once you receive an RA number, please make sure your product is properly packaged and insured to protect it during shipment. All returns must ship prepaid to address below. Any collect shipments will be refused. Return product to: Camp-Zero Warranty Dept. 3105 Riverport Tech Center Drive, Dock 1A Maryland Heights, MO 63043 The RA Number Must Be Legible On The Outside Of The Shipping Box. Once your return is received by Camp-Zero, Please allow 2-3 weeks for us to process.